The ITOM guy

This pioneering framework has already catalysed transformation across myriad organisations, unlocking the full potential of Service Operations with its innovative approach.

With an illustrious career spanning over fifteen years across diverse sectors such as utilities, government, finance, insurance, media, automotive, and outsourcing, Phil’s ability to deliver impactful results is unparalleled. He is a visionary, consistently staying ahead of industry curves and initiating change with his forward-thinking ideas.

Phil’s journey from founding ITOM Solutions to his current position at NTT underscores his stature as a formidable force in the Service Operations arena and the ServiceNow community. His relentless pursuit of progress and innovation is evident in his numerous contributions, including engaging presentations, his podcast “How the F**k do you Implement Service Ops?”, his presence as The ITOM Guy on X & YouTube, and his dedication to developing new solutions and mentoring the next generation of professionals. Internationally recognised, Phil is celebrated for his significant influence in Service Operations, AIOps, and within the ServiceNow ecosystems.

When not revolutionising service operations or advancing the field of AIOps, Phil finds solace and challenge on the golf course, embracing the calm and precision the sport demands.