The ITOM guy

Phil Taphouse exemplifies leadership and expertise in the ServiceNow arena, driving the evolution of service operations and AIOps with unmatched proficiency. Currently presiding as the Global ServiceNow Practice Lead for NTT, a role assumed following Sapphire’s strategic acquisition at the close of 2023, Phil’s vision and execution have set new benchmarks in the industry. In addition to his leadership role, Phil is the architect behind the revolutionary Service Operations Framework, set to be unveiled to the public in Autumn 2024… Read More